Terms and Conditions

General Terms and Conditions

The person whose name appears on the Booking Form agrees to take full responsibility for ensuring that all members of the party adhere to the Conditions of Let set out below.

In these Conditions of Let, “Owner” refers to the owner of the property you are booking, “Property” refers to the lodge or cottage you are booking.

1. The number of people occupying any one Property is limited to that stated in the brochure or website, unless by prior consent with the Owner.
2. You must pay a £100 deposit on booking, or £50 for a booking of less than a week, with the remainder of the balance payable four (4) weeks before the start of the Let. If a booking is made less than 4 weeks before the start of the holiday please send the full rental charges at the time of booking, having first checked that the Property of your choice can be reserved for you. Failure to pay the balance of rental charges, or failure to allow the Owner to take the balance by credit card by the due date (28 days prior to arrival), will result in the Owner treating the Property as available for re-booking. No reminders are sent out.
3. Please notify the Owner of any cancellation in writing. If a notice of cancellation is received between the dates of your deposit being received and the final payment being due then the deposit will be retained. If cancellation is made within four weeks of the holiday start (i.e. the whole rent has been paid) then the whole amount paid may be retained unless the Property can be re-let. If a re-let is successful then a full refund will be made (minus a £20 fee), up to the value of the re-let amount. If the Property cannot be re-let then no refund will be given. 

 

1. To safeguard against cancellation charges & other unforeseen eventualities we strongly recommend Cancellation Insurance.

2. Should the Property, subsequent to booking, become unavailable through any cause, you must accept that the Owner’s liability is limited to the amount of any rent paid.
3. One dog will be allowed in the lodges that are pet friendly. No Smoking is permitted inside the lodges or cottage.
4. You accept that the responsibility for personal property of guests occupying the accommodation is solely theirs. All vehicles are also left at the guests’ risk. Guests agree to absolve the Owner of any responsibility for any accident or mishap to persons or property whilst on the premises or whilst engaged in any activity therein, or from any illness or injury arising from any causes whatsoever.
5. You agree to use the Property solely for its intended purpose as self-catering accommodation and to accept the Owner’s right to refuse to hand over the Property to any person deemed unsuitable to take charge. Causing a nuisance or disturbance to neighbours or other guests, unreasonable behaviour may result in the Owner requesting you to leave.
6. You agree to allow the Owners or agents access to the Property at all reasonable times. We will only ever request access to your property in case of an emergency, e.g. a water leak.
7. You must respect and look after your accommodation during your stay and we request that you leave the Property in a clean and tidy condition. Please let us know of any damage or breakages so we can repair or replace them for the next guests. We reserve the right to charge for any damage or breakages.
8. You must vacate the Property by 10am at the latest on your day of departure unless special arrangements have been made with the Owner. This is to allow us to prepare the Property for the next guests.
9. Guest arrival time is from 3.30pm onwards.
10. We provide free wi-fi in our own lodges, although we cannot guarantee a consistent service. Use of our wi-fi implies acceptance of our wi-fi terms of use.

Government Lockdown - Postponement and Cancellation

This clause explains when you, or we, may cancel or agree to postpone your holiday due to
Government restrictions. We prefer that you postpone but will always allow you to cancel where the
law gives you the right to do so.
The rights in this clause are additional to any other rights either of us may have in our terms and
conditions.
We promise to keep all our customers safe. We ask you not to book if the law prevents you visiting or
staying with us, or if Government guidance means that you should not visit or stay with us even if the
law still allows you to. Our promise also means that there are limited circumstances in which we may
need to cancel your holiday.
Either of us has the right to cancel your holiday, or any full unused days, if the law prevents you from
visiting or staying with us. If your holiday has not started, then we will refund your booking in full less
any costs we have already incurred on your holiday which we cannot recover elsewhere (“Direct
Costs”). If your holiday has started, then we will refund in full any full days unused when we cancel,
again less any Direct Costs. We will not charge an administration fee.
Either of us also has the right to cancel your holiday, or any full unused days, if Government
guidance means that you should not visit or stay with us, even if the law still allows you to do so. If
your holiday has not started, then we will refund your booking in full. If your holiday has started, then
we will refund in full any full days unused when we cancel. We will not charge an administration fee
and we will not deduct any Direct Costs.
Changes to our facilities and services
We may make reasonable changes to the facilities and services at the park provided these changes
do not materially reduce their quality. Our changes may reflect changes in relevant laws and
regulatory requirements or implement minor technical adjustments and improvements, for example to
address a health and safety risk.
If we make changes to the facilities and services at the park which materially reduce their quality, we
will give you the choice between confirming your booking, agreeing new booking dates with us or
cancelling. If your holiday has not started and you decide to cancel, then we will refund your booking
in full. If your holiday has started, then we will refund in full any full days unused when we cancel. We
will not charge an administration fee, and we will not deduct any Direct Costs.

 

WI-FI TERMS AND CONDITIONS OF USE

INTERNET USAGE AND WI-FI TERMS AND CONDITIONS

Please read through our terms and conditions regarding internet usage when staying at Timber Hill.

1. Extent of the Service

1.1 We do not recommend in particular the use of any websites (or other internet related services) (“Internet Services”) and your use of Internet Services is carried out entirely at your own risk.

1.2 We have no responsibility for, or control over, the Internet Services you access and do not guarantee that any services are error or virus free.

1.3 We have no responsibility for, or control over, the information you transmit or receive via the Service.

1.4 Save for the purposes of network diagnostics we do not examine the use to which you put the Service or the nature of the information you send or receive

1.5 We do not guarantee:

1.5.1 the availability of the Service; 1.5.2 the speed at which information may be transmitted or received via the Service; or 1.5.3 that the Service will be compatible with your equipment or any software which you use.

1.6 Whilst we take reasonable steps to ensure the security of the Service and to prevent unlawful access to information transmitted or received using the Service, we do not guarantee the security of the information which you may transmit or receive using the Service or located on any equipment utilising the Service and you accept that it is your responsibility to protect your information and have adequate security (in terms of equipment and procedures) to ensure the security, integrity and confidentiality of your information and data.

1.7 We reserve the right at all times to withdraw the Service, change the specifications or manner of use of the Service, to change access codes, usernames, passwords or other security information necessary to access the service.

2. Your Use of the Service

2.1 You must not use the Service to access Internet Services, or send or receive e-mails, which: 2.1.1 are defamatory, threatening, intimidatory or which could be classed as harassment; 2.1.2 contain obscene, profane or abusive language or material; 2.1.3 contain pornographic material (that is text, pictures, films, video clips of a sexually explicit or arousing nature); 2.1.4 contain offensive or derogatory images regarding sex, race, religion, colour, origin, age, physical or mental disability, medical condition or sexual orientation; 2.1.5 contain material which infringe third party’s rights (including intellectual property rights); 2.1.6 in our reasonable opinion may adversely affect the manner in which we carry out our business; or 2.1.7 are otherwise unlawful or inappropriate;

2.2 Music, video, pictures, text and other content on the internet are copyright works and you should not download, alter, e-mail or otherwise use such content unless certain that the owner of such works has authorised its use by you.

2.3 We may terminate or temporarily suspend the Service if we reasonably believe that you are in breach of any provisions of this agreement including but not limited to clauses 2.1 to 2.3 above.

 

Timber Hill Fishing Lake – Terms & Conditions

These Terms & Conditions apply to all visitors using Timber Hill Fishing Lake (the “Lake”), whether visiting on a day pass or as a staying guest. By entering the Lake area, you agree to comply with these Terms & Conditions.

1. Location and access

1. Access to the Lake is via the designated entrances and track. Please follow all signs and instructions.
2. Visitors must park only in the marked lakeside parking area and must not obstruct tracks, gates, or neighbouring access.
3. The Lake and surrounding land are private property. Access is granted on a permissive basis and may be refused or withdrawn at any time.

2. Opening hours

1. The Lake is open from sunrise to sunset (times vary seasonally).
2. We may close the Lake temporarily due to severe weather, ground conditions, safety concerns, maintenance, or other operational reasons. No refunds are due where closure is for safety or circumstances beyond our control, but we may offer a discretionary alternative date at our sole discretion.

3. Day passes, tickets and proof of purchase

1. All visitors (except where stated) must hold a valid day pass or ticket for the date of visit.
2. Fishing is permitted only with a valid fishing ticket. A lakeside day pass does not include fishing.
3. Visitors must keep proof of purchase (email receipt or payment confirmation) and show it to staff on request.
4. Children under 16 may enter free when accompanied by a paying adult, but must be supervised at all times near the water.

4. Safety around water

1. No swimming or entering the water is permitted at any time (including paddleboards, inflatables, wading, or “dips”).
2. The Lake has natural hazards including deep water, soft/muddy edges, slips and trip risks. Visitors enter at their own risk.
3. Children must be supervised at all times and must not be permitted to run on decks/steps, climb fences/structures, or approach the water unattended.
4. Please stay on marked paths, decks and steps where provided, and take care in wet or windy conditions.

5. Behaviour, noise and respect for others

1. Please be considerate to other visitors, anglers and nearby residents.
2. No excessive noise, particularly early morning and evening. This includes loud music, shouting, parties or gatherings that disturb others.
3. We reserve the right to refuse entry or ask anyone to leave who behaves in an unsafe, disruptive, abusive or antisocial manner. No refund will be given in these circumstances.

6. Dogs

1. Dogs are welcome but must be kept under control at all times.
2. Dogs should be kept on a lead when near other visitors, anglers, wildlife, or where requested by staff.
3. Owners must pick up all dog mess and remove it from site.
4. Dogs must not enter the water or disturb wildlife.
5. Any aggressive behaviour or repeated nuisance may result in the owner being asked to leave.

7. Litter and environment

1. Please take all litter home with you. Do not leave fishing line, hooks, bait packaging or food waste.
2. Fires, BBQs and disposable barbecues are not permitted unless expressly authorised by Timber Hill.
3. Do not damage trees, habitats or any planted areas.
4. Feeding wildlife is discouraged.

8. Fishing rules

Fishing is coarse fishing only and must be conducted responsibly.

1. Barbless hooks only.
2. Catch and release only. No fish may be removed from the Lake.
3. No keep nets.
4. Anglers must fish only from designated platforms/pegs/areas and must not damage banks or vegetation.
5. Please act responsibly with tackle and bait and keep the area tidy.
6. Timber Hill may set limits on the number of anglers, areas fished, or times, and may refuse fishing where conditions require it.

9. Photos, CCTV and monitoring

1. CCTV may be in operation around the Lake for safety and site management.
2. Visitors should be mindful of others when taking photographs or video. If asked not to film someone, please respect their wishes.

10. Liability

1. Timber Hill Leisure Ltd does not accept liability for loss, theft or damage to vehicles or personal belongings.
2. Nothing in these Terms excludes liability where it cannot be excluded by law.
3. Visitors are responsible for their own safety and the safety of children and dogs in their care.

11. Cancellations and refunds

1. Day passes and tickets are generally non-refundable once purchased, except where required by law.
2. Where closure occurs for safety reasons, we may offer a discretionary alternative date at our sole discretion.

12. Enforcement

1. Failure to comply with these Terms may result in refusal of entry or removal from the site.
2. Timber Hill reserves the right to amend these Terms at any time. The latest version will be published on our website.

13. Contact

For any questions before your visit, please contact us:
WhatsApp: 07498 218916
Email: info@timberhill.co.uk