This clause explains when you, or we, may cancel or agree to postpone your holiday due to
Government restrictions. We prefer that you postpone but will always allow you to cancel where the
law gives you the right to do so.
The rights in this clause are additional to any other rights either of us may have in our terms and
We promise to keep all our customers safe. We ask you not to book if the law prevents you visiting or
staying with us, or if Government guidance means that you should not visit or stay with us even if the
law still allows you to. Our promise also means that there are limited circumstances in which we may
need to cancel your holiday.
Either of us has the right to cancel your holiday, or any full unused days, if the law prevents you from
visiting or staying with us. If your holiday has not started, then we will refund your booking in full less
any costs we have already incurred on your holiday which we cannot recover elsewhere (“Direct
Costs”). If your holiday has started, then we will refund in full any full days unused when we cancel,
again less any Direct Costs. We will not charge an administration fee.
Either of us also has the right to cancel your holiday, or any full unused days, if Government
guidance means that you should not visit or stay with us, even if the law still allows you to do so. If
your holiday has not started, then we will refund your booking in full. If your holiday has started, then
we will refund in full any full days unused when we cancel. We will not charge an administration fee
and we will not deduct any Direct Costs.
Changes to our facilities and services
We may make reasonable changes to the facilities and services at the park provided these changes
do not materially reduce their quality. Our changes may reflect changes in relevant laws and
regulatory requirements or implement minor technical adjustments and improvements, for example to
address a health and safety risk.
If we make changes to the facilities and services at the park which materially reduce their quality, we
will give you the choice between confirming your booking, agreeing new booking dates with us or
cancelling. If your holiday has not started and you decide to cancel, then we will refund your booking
in full. If your holiday has started, then we will refund in full any full days unused when we cancel. We
will not charge an administration fee, and we will not deduct any Direct Costs.
The person whose name appears on the Booking Form agrees to take full responsibility for ensuring that all members of the party adhere to the Conditions of Let set out below.
In these Conditions of Let, “Owner” refers to the owner of the property you are booking, “Property” refers to the lodge or cottage you are booking.
Please read through our terms and conditions regarding internet usage when staying at Timber Hill.
1. Extent of the Service
1.1 We do not recommend in particular the use of any websites (or other internet related services) (“Internet Services”) and your use of Internet Services is carried out entirely at your own risk.
1.2 We have no responsibility for, or control over, the Internet Services you access and do not guarantee that any services are error or virus free.
1.3 We have no responsibility for, or control over, the information you transmit or receive via the Service.
1.4 Save for the purposes of network diagnostics we do not examine the use to which you put the Service or the nature of the information you send or receive
1.5 We do not guarantee:
1.5.1 the availability of the Service; 1.5.2 the speed at which information may be transmitted or received via the Service; or 1.5.3 that the Service will be compatible with your equipment or any software which you use.
1.6 Whilst we take reasonable steps to ensure the security of the Service and to prevent unlawful access to information transmitted or received using the Service, we do not guarantee the security of the information which you may transmit or receive using the Service or located on any equipment utilising the Service and you accept that it is your responsibility to protect your information and have adequate security (in terms of equipment and procedures) to ensure the security, integrity and confidentiality of your information and data.
1.7 We reserve the right at all times to withdraw the Service, change the specifications or manner of use of the Service, to change access codes, usernames, passwords or other security information necessary to access the service.
2. Your Use of the Service
2.1 You must not use the Service to access Internet Services, or send or receive e-mails, which: 2.1.1 are defamatory, threatening, intimidatory or which could be classed as harassment; 2.1.2 contain obscene, profane or abusive language or material; 2.1.3 contain pornographic material (that is text, pictures, films, video clips of a sexually explicit or arousing nature); 2.1.4 contain offensive or derogatory images regarding sex, race, religion, colour, origin, age, physical or mental disability, medical condition or sexual orientation; 2.1.5 contain material which infringe third party’s rights (including intellectual property rights); 2.1.6 in our reasonable opinion may adversely affect the manner in which we carry out our business; or 2.1.7 are otherwise unlawful or inappropriate;
2.2 Music, video, pictures, text and other content on the internet are copyright works and you should not download, alter, e-mail or otherwise use such content unless certain that the owner of such works has authorised its use by you.
2.3 We may terminate or temporarily suspend the Service if we reasonably believe that you are in breach of any provisions of this agreement including but not limited to clauses 2.1 to 2.3 above.
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